TERMS OF SERVICE & USER AGREEMENT

1. ACCEPTANCE OF TERMS & DEFINITIONS

2. NON-DISCLOSURE AGREEMENT (NDA) & CONFIDENTIALITY

2.1 Confidential Information: All information obtained through or in connection with this Service, including but not limited to:

• Service methodologies, processes, and procedures
• Pricing structures and payment information
• Customer lists and user data
• Business strategies and operations
• Technical data and proprietary algorithms
• Any communications with Company representatives
• The existence and nature of your relationship with the Company

2.2 Non-Disclosure Obligations: You agree to:

• Maintain absolute confidentiality of all Confidential Information
• Not disclose any aspect of the Services to third parties
• Not discuss the Services on social media, forums, or any public platform
• Not share screenshots, recordings, or any documentation of the Services
• Use Confidential Information solely for authorized purposes

3. NON-DISPARAGEMENT & REPUTATION PROTECTION

3.2 Liquidated Damages: You acknowledge that breach of this non-disparagement clause will cause irreparable harm to the Company. You agree to pay liquidated damages of $50,000 per instance of disparagement, plus attorneys' fees and costs.

3.3 Removal of Content: In the event of any disparaging content, you agree to immediately remove such content upon request and issue public retractions and apologies as directed by the Company.

4. SERVICE DESCRIPTION & DISCLAIMERS

4.1 Nature of Services: The Company provides a platform for reputation management services. The Company does not endorse, guarantee, or take responsibility for any user-generated content or third-party services.

4.3 Third-Party Platforms: The Services may interact with third-party platforms. The Company is not responsible for the actions, policies, or practices of any third-party platforms. Users engage with such platforms at their own risk.

5. COMPLETE LIMITATION OF LIABILITY

6. INDEMNIFICATION & HOLD HARMLESS

6.2 Defense Control: The Company reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with the Company's defense.

7. MANDATORY ARBITRATION & JURISDICTION

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Company Property: All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, and software, are the exclusive property of the Company and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License: Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes.

8.3 Prohibited Uses: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Company materials without prior written consent.

9. PRIVACY & DATA PROTECTION

9.1 Privacy Policy: Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described in the Privacy Policy.

9.2 Data Security: While we implement security measures, no internet transmission is completely secure. You acknowledge that you provide information at your own risk.

9.3 International Data Transfer: Your information may be transferred to and maintained on servers located outside of your jurisdiction. By using the Services, you consent to such transfers.

10. ACCOUNT TERMINATION & SUSPENSION

10.1 Company Rights: We reserve the right to suspend or terminate your access to the Services at any time, for any reason or no reason, with or without notice, in our sole discretion.

10.2 Effect of Termination: Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.

10.3 No Refunds: Termination of your account does not entitle you to any refunds for Services purchased or fees paid.

10A. SUBSCRIPTION CANCELLATION POLICY

10A.1 Recurring Billing: Subscription plans are billed on a recurring basis (monthly or yearly, depending on the billing cycle selected at the time of purchase) and will automatically renew at the end of each billing period until cancelled by the subscriber.

10A.2 Cancellation Process: Cancellation requests may be submitted through the cancellation page at /cancel-subscription or by emailing contact@TeaAppGreenFlags.com.

10A.3 Effective Date: Cancellation takes effect at the end of the current billing period. Your monitoring service will remain active through the remainder of your current paid period. No further charges will be applied after cancellation is processed.

10A.4 Cancellation Deadline: Cancellation requests must be submitted before your billing renewal date to prevent the next recurring charge. If cancelled before the renewal date, no further charges will occur.

10A.5 Post-Renewal Cancellation: If a cancellation request is submitted after the renewal date and a charge has already been processed, the current period charge is final. No refunds or prorated credits will be issued for partial billing periods.

10A.6 Confirmation: All cancellations are confirmed via email to the address on file. You will receive a confirmation with your cancellation effective date and final service date.

10A.7 Reactivation: You may reactivate your subscription at any time by visiting our subscription page at /reputation-monitoring. A new subscription will begin immediately with a new billing cycle.

11. MODIFICATIONS TO TERMS

11.1 Right to Modify: The Company reserves the right to modify these Terms at any time without prior notice. Modified Terms become effective immediately upon posting.

11.2 Continued Use: Your continued use of the Services after any modifications constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must immediately stop using the Services.

11.3 Notice: We may, but are not obligated to, notify you of changes to these Terms via email or Service announcements.

12. SEVERABILITY & SURVIVAL

13. PROHIBITED ACTIVITIES

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations
• Infringing upon intellectual property rights
• Transmitting viruses, malware, or harmful code
• Attempting to gain unauthorized access to systems
• Harassing, threatening, or defaming others
• Engaging in fraudulent or deceptive practices
• Interfering with the proper functioning of the Services
• Creating multiple accounts or false identities
• Scraping or harvesting data from the Services
• Using the Services for competitive purposes
• Reverse engineering any aspect of the Services
• Circumventing any security measures

14. PAYMENT TERMS, NO REFUNDS & ANTI-CHARGEBACK POLICY

14.1 Payment Authorization & Waiver of Rights: By providing payment information and completing any purchase, you expressly authorize the Company to charge the applicable fees for the Services and IRREVOCABLY WAIVE AND SURRENDER any and all rights to refunds, chargebacks, disputes, or any form of payment reversal through any means whatsoever, including but not limited to credit card companies, banks, payment processors, PayPal, Stripe, Authorize.Net, QuickBooks, HubSpot, or any other financial institution or payment processing service.

14.2 Absolute No Refund Policy: ALL SALES ARE FINAL AND IRREVOCABLE. Due to the digital nature of our Services, NO REFUNDS, CREDITS, OR PARTIAL REFUNDS will be provided under ANY circumstances, including but not limited to: (a) failure to receive services, (b) dissatisfaction with services, (c) computer or program failures, (d) technical difficulties, (e) service interruptions, (f) user error, (g) change of mind, (h) financial hardship, (i) disputed charges, or (j) any other reason whatsoever. This policy applies even if services are not delivered due to technical failures, system errors, or any other cause beyond the Company's control.

14.3 Chargeback & Dispute Prohibition: You expressly agree that you SHALL NOT and WAIVE ALL RIGHTS TO: (a) initiate any chargeback, dispute, or reversal of payment through your credit card company, bank, or any payment processor; (b) dispute any charge with any financial institution; (c) claim fraudulent activity for authorized purchases; or (d) seek any payment reversal through any means. You acknowledge that initiating any such action constitutes a material breach of these Terms and subjects you to immediate legal action and liability for all resulting damages, costs, and attorney's fees.

14.4 Company Authorization to Contest Disputes: You hereby expressly grant the Company full authority and power of attorney to contest, dispute, and fight any unauthorized chargebacks, disputes, or payment reversals initiated by you or on your behalf with any credit card company, bank, payment processor, or financial institution including but not limited to Stripe, PayPal, Authorize.Net, QuickBooks, HubSpot, Visa, MasterCard, American Express, or any other entity. You agree to cooperate fully with the Company in such proceedings and authorize the Company to use these Terms as evidence of your agreement to the no-refund policy.

14.5 Waiver of Court Proceedings: By purchasing services, you IRREVOCABLY WAIVE your right to bring any legal action, lawsuit, or court proceeding against the Company for any reason related to the Services, payments, refunds, or performance, including but not limited to breach of contract, consumer protection claims, or any other legal theory. Any disputes must be resolved exclusively through binding individual arbitration as set forth in Section 18 of these Terms.

14.6 Assumption of Risk: You acknowledge and accept that digital services are subject to technical difficulties, computer failures, program errors, system outages, and other technological issues that may prevent or delay service delivery. You assume all risk of such occurrences and agree that they do not entitle you to any refund, credit, or compensation whatsoever.

14.7 Currency and Additional Costs: All prices are in USD. You are responsible for any applicable taxes, duties, government levies, currency conversion fees, and any costs associated with payment processing or disputes.

15. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, pandemic, governmental action, war, terrorism, or other unforeseeable cause that is beyond the reasonable control of the Company, provided that the Company promptly notifies you and uses best efforts to remedy the situation.

16. ASSIGNMENT & TRANSFER

16.1 Company Rights: The Company may assign or transfer these Terms and any rights or obligations hereunder at any time without notice or consent.

16.2 User Restrictions: You may not assign, transfer, or delegate any rights or obligations under these Terms without the Company's prior written consent. Any attempted assignment in violation of this section is void.

17. WAIVER

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. The Company's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any other legal notices or agreements published by the Company on the Services, constitute the entire agreement between you and the Company concerning the Services. These Terms supersede all prior agreements, understandings, and communications between the parties.