SHIPPING & DELIVERY POLICY
Learn about our service delivery process for digital reputation management services.
Shipping & Delivery Policy
Last Updated: January 8, 2025 | Effective Date: January 1, 2025
1. DIGITAL SERVICE DELIVERY
NO PHYSICAL SHIPPING REQUIRED
All our services are delivered digitally. There are no physical products to ship.
1.1 Nature of Services: Tea App Green Flags provides exclusively digital reputation management services. Since we do not sell or deliver any physical products, traditional shipping does not apply to our business.
1.2 Service Access: Upon purchase confirmation, you will receive email confirmation and service details. Our team will begin processing your request according to the service timeline specified at the time of purchase.
2. SERVICE DELIVERY TIMELINE
Takedown Campaigns
- Order Confirmation: Immediate
- Campaign Begins: Email notification sent when work starts
- Average Timeline: 14-30 days (as of October 2025)
- Tea App Specific: Typically 14-30 days due to platform volume
- Faster Times: 7-14 days possible with low dispute volume
24/7 Monitoring Services
- Service Activation: Immediate upon payment
- First Scan: 48-72 hours (due to high current volume)
- Regular Monitoring: Continuous 24/7 after initial scan
- Alert Delivery: Email notifications for new content
- Pricing: $19.99/month
Multi-Platform Campaigns
- Platforms: Tea App, TeaOnHer, Facebook, Instagram, TikTok, LinkedIn, Google
- Timeline Varies: Each platform has different response times
- Custom Quote: Based on number of platforms and content volume
- Updates: Via email/text throughout campaign
Factors Affecting Timeline
- Platform Volume: Number of disputes platform is processing
- Campaign Package: Aggressiveness level purchased
- Content Complexity: Type and severity of defamation
- Platform Response: Third-party processing times (beyond our control)
Note: Delivery timelines are estimates and may vary based on third-party platform response times, case complexity, and other factors beyond our control. These timelines do not constitute guaranteed delivery dates.
3. SERVICE DELIVERY METHODS
3.1 Email Communication: All service updates, confirmations, and completion notifications are delivered via email to the address provided during purchase.
What to Expect:
- Order Confirmation: Immediate automated receipt
- Service Initiation: Email within 24-48 hours confirming work has begun
- Progress Updates: Periodic status emails as work progresses
- Completion Notice: Final email with service results and documentation
3.2 Account Dashboard: If you create an account, you may access service status updates through your online dashboard.
3.3 Direct Contact: For order status and service inquiries, contact CustomerService@TeaAppGreenFlags.com. Our team responds within 24 hours during business hours (Mon-Fri 9 AM - 6 PM EST).
4. INTERNATIONAL SERVICE AVAILABILITY
4.1 Global Digital Delivery: Since our services are delivered digitally, we can serve clients worldwide. There are no geographic restrictions or international shipping fees.
4.2 Business Hours: Our team operates primarily during US business hours (Monday-Friday, 9 AM - 6 PM EST), but our monitoring services run 24/7 globally.
4.3 Time Zone Considerations: Response times and service updates are based on US Eastern Time. International clients should account for time zone differences when expecting communications.
5. POTENTIAL DELAYS & FACTORS
Service delivery may be affected by factors including but not limited to:
Third-Party Platform Delays
Tea App, TeaOnHer, and other platforms operate on their own timelines. We cannot control their response times or processing procedures.
Case Complexity
Some cases require additional research, documentation, or legal review, which may extend the service timeline.
Information Requirements
If we require additional information from you to proceed, service delivery will be paused until we receive the necessary details.
Technical Issues
Platform outages, system maintenance, or technical difficulties may temporarily delay service delivery.
6. TRACKING YOUR SERVICE REQUEST
How to Track Your Service
- Check your email for automated status updates
- Log into your account dashboard (if applicable)
- For order status inquiries: CustomerService@TeaAppGreenFlags.com
We strive to keep you informed throughout the service delivery process. If you haven't received an update within the expected timeframe, please don't hesitate to reach out.
7. DELIVERY QUESTIONS & SUPPORT
If you have questions about service delivery or need assistance, please contact us:
Customer Support
Order Status & Questions:
Email: CustomerService@TeaAppGreenFlags.com
Hours: Mon-Fri 9 AM - 6 PM EST
Response time: Within 24 hours
Service Area
Nationwide Service
United States
DIGITAL SERVICE DELIVERY
This shipping policy applies to digital services only. No physical products are shipped. Service delivery timelines are estimates and may vary. For specific questions about your service delivery, please contact our support team.