REFUND POLICY
Please read our refund policy carefully before making a purchase. By purchasing our services, you acknowledge and agree to the terms outlined below.
Refund Policy
Last Updated: January 8, 2025 | Effective Date: January 1, 2025
1. GENERAL REFUND POLICY
⚠️ ALL SALES ARE FINAL - NO REFUNDS POLICY ⚠️
Due to the digital nature of our reputation management services and the immediate work that begins upon purchase, all sales are final and non-refundable. We do not offer refunds, credits, exchanges, or partial refunds under any circumstances.
By completing a purchase on our website, you acknowledge and accept this no-refund policy and waive any right to request a refund or chargeback for any reason whatsoever.
2. SERVICE DELIVERY & PROCESSING
Processing Timeline
- • Immediate Processing: Work begins immediately upon payment confirmation
- • Post Removal Services: Processing begins within 24-48 hours
- • Monitoring Services: Continuous monitoring starts immediately
- • Custom Services: Timeline communicated at time of purchase
2.1 No Refunds After Service Initiation: Once we begin working on your service request, no refunds will be provided regardless of outcome. This includes cases where:
- The content in question is removed by the original poster
- Platform policies change affecting our ability to process requests
- Third-party platforms deny removal requests
- Customer changes their mind about the service
- Service takes longer than initially estimated
3. DIGITAL SERVICES NATURE
3.1 Non-Tangible Products: All our services are digital and non-tangible. Upon purchase and delivery, you acknowledge that the service has been performed and no refund will be granted.
3.2 No Performance Guarantees: While we work diligently to achieve the best possible outcomes, we do not guarantee specific results. The absence of guaranteed results does not entitle you to a refund.
Important: Third-party platforms (Tea App, TeaOnHer, etc.) maintain their own policies and procedures. We cannot control their decisions, and their actions or inactions do not constitute grounds for a refund.
4. CHARGEBACK & DISPUTE POLICY
CRITICAL: CHARGEBACK PROHIBITION
4.1 Chargeback Waiver: By purchasing our services, you expressly waive your right to initiate any chargeback, dispute, or payment reversal through your credit card company, bank, or payment processor.
4.2 Consequences of Unauthorized Chargebacks: Initiating a chargeback constitutes a material breach of our Terms of Service and may result in:
- Immediate legal action to recover funds plus damages
- Collection of all legal fees and court costs
- Termination of all services
- Permanent ban from using our services
- Reporting to fraud prevention agencies
4.3 Dispute Resolution: Any disputes must be resolved through the arbitration process outlined in our Terms of Service, not through chargebacks or payment disputes.
5. EXCEPTIONS & SPECIAL CIRCUMSTANCES
5.1 Technical Errors: In the rare event of a technical error resulting in duplicate charges or incorrect billing amounts, we will investigate and issue a refund for the erroneous charge only.
5.2 Fraudulent Charges: If your payment method was used fraudulently without your authorization, you must report this to us within 48 hours of the charge. We will investigate and may issue a refund if fraud is verified.
5.3 Discretionary Refunds: The Company reserves the right to issue refunds at its sole discretion on a case-by-case basis. Such refunds, if granted, do not establish a precedent or waive our no-refund policy.
6. CANCELLATION POLICY
6.1 Pre-Service Cancellation: You may cancel your order before we begin processing your service request. To request cancellation, contact us at contact@teaappgreenflags.com within 24 hours of purchase and before any work has commenced.
6.2 Post-Processing Cancellation: Once processing has begun, cancellation requests will not be honored, and no refunds will be issued.
6.3 Subscription Services: For monitoring or subscription-based services, you may cancel future billing by contacting us. No refunds will be provided for the current billing period.
7. QUESTIONS & CONCERNS
If you have questions about our refund policy or need to report a technical error, please contact us:
General Inquiries:
Email: contact@teaappgreenflags.com
Customer Service (Order Status & Questions):
Email: CustomerService@TeaAppGreenFlags.com
For questions about your order progress, refund status, or service inquiries
Response Time: Within 48 hours
Please include your order number and detailed information about your inquiry. We will review and respond as quickly as possible.
ACKNOWLEDGMENT
BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS REFUND POLICY AND AGREE TO ITS TERMS. YOU UNDERSTAND THAT ALL SALES ARE FINAL AND THAT YOU WAIVE ANY RIGHT TO REFUNDS OR CHARGEBACKS EXCEPT AS EXPLICITLY STATED IN THIS POLICY.